Shipping Policy
Wonderhearingaids ("we" and "us") is the operator of (https://wonderhearingaids.com)("Website"). When you place an order through this Website, you agree to be bound by the agree to the terms and conditions set out below. These are provided to ensure that both parties agree to this agreement for mutual protection and to set expectations for our Service.
General
Subject to availability of inventory. We strive to maintain accurate inventory levels on our website, but from time to time there may be inconsistencies in inventory levels and we may not be able to not be able to supply all items at the time of purchase. In this case, we will deliver the available products to you and inform you whether you whether you would like to wait for the stock to be replenished or if you would prefer to would like to make a refund.
Shipping costs
Free shipping on orders over $30 in the United States and to most countries.
Orders below $30 we charge $5 shipping fee.
Due to COVID-19, shipping is prohibited to the following countries/regions. Unfortunately, we must temporarily suspend our services and deliveries. We are sorry and will continue to work on this.
Africa
Algeria
Brazil
India
Indonesia
Kuwait
Morocco
Peru
Philippines
Qatar
How can I track my order?
Once your order has been shipped, we will send you an email with the corresponding tracking number. You can copy the tracking number and access it using the link below. Please allow 1-2 business days for the tracking information to be available.
Click tracking link >> https://www.17track.net/en
Delivery Times
1 Domestic shipping time
Generally, the processing time for US domestic shipping is 2-5 days, and the shipping time is 10-15 days.
2. Shipping fee
Free shipping on orders over $30 in the United States and to most countries.
Orders below $30 we charge $5 shipping fee.
3 Shipping time
Orders are usually shipped within 2 business days after payment is received.
Our warehouse is open Monday through Friday during normal business hours, except on national holidays when the warehouse is closed. In these
these cases, we will take measures to minimize shipping delays.
4 Change of delivery address
If you wish to change the shipping address, we may change the address at any time
change at any time before the order has been shipped.
5 Exceeding the delivery time
If the delivery time has exceeded the predicted time, please contact us so that we can
can carry out an investigation.
6 Tracking Notifications
After shipment, customers will receive a tracking link that will allow them to
Track the progress of the shipment based on the latest updates from the shipping service provider.
Provided by the shipping service provider.
7. packages damaged in transit
If you find that a package has been damaged during transportation, please reject it
Package to the courier service and contact our customer service department.
If the package was delivered in your absence, please contact customer service to discuss further action.
Taxes
1 Value Added Tax
VAT has already been added to the price of the goods as shown on the
Website
2 Import duties and taxes
Import duties and taxes for international shipments are prepaid, without
no additional charges to be paid by the customer upon arrival in the destination country
3. cancellations
If you change your mind before you have received your order, we
can accept cancellations at any time before the order has been shipped. If an
order has already been shipped, please refer to our refund policy.
Customer Service
For all customer service inquiries, please email us at.
contact@mail.wonderhearingaids.com
Notice regarding delayed delivery
According to the Postal Service, due to overwhelming demand for delivery in the United States and changes in practices following the impact of COVID-19, there will be some delay in Postal delivery.
Details on the affected states in the United States can be found at the following link: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
Thank you for your understanding and support!