Refund & Return Policy

RETURNS
----

Our refund policy lasts 30 days.

We can only offer a refund within 30 days.

To return, your item must be unused and in the same condition that you received it. It must also be in the original package.

Non-returnable items:
* Gift cards
* Downloadable products

To complete your return, we require a receipt or proof of purchase. And we will send you a return address.

REQUIREMENTS:

1. Once you want to return a product if it doesn't work or is damaged inside the original package, please send us a return/exchange request to contact@mail.wonderhearingaids.com including the following details:

  • Your order number
  • SKU number of the product which you need to return or exchange
  • Evidence picture/video showing the problem/defect 

2. To be eligible for a return, your item must be in its original condition – unwashed, unused and undamaged. It also needs to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.

 

RETURN SHIPPING:

Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.

In the following cases, you’ll be responsible for paying the shipping costs for returning your item. 

  • Incorrect order:

    If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.

    • Unwanted item:

      If you no longer want the item, please contact us within 14 days of receiving the product for a return

      • personal situation

      Our hearing aids are made for moderate or mild hearing loss. If you have serious hearing loss, and find our devices are not suitable, then you will be responsible for the shipping cost.

       

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

      Any addresses on the parcel are not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.

       

      REFUNDS:

      Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

      If you are approved, the refund will be issued to the original payment method within 7 business days.

      Shipping costs of the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      All shipping costs of the original order are non-refundable.

       

      For further questions, please feel free to contact us at

      contact@mail.wonderhearingaids.com

       Company Address: Room 8304, Building No.8, Chebei Dagang Rd No. 16, Tianhe District, Guangzhou, Guangdong Province, China, 510665